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Troubleshooting PDF Print E-mail
  • Why CafeAgent sometimes doesn't show the time over message while users play [game name]?
  • CafeStation cannot connect with some of the workstations. What's wrong?
  • When I start workstation CafeAgent does not start automatically?
  • Each time I try to create account it gives the message: 'There are no prepaid account rates defined yet. You should add appropriate rates before setting up accounts. Would you like to do it now?'. What shall I do?
  • I am getting the CafeAgent dialogue window without options of being able to log on as non members. What's wrong?

  • Why CafeAgent sometimes doesn't show the time over message while users play [game name]?
CafeAgent should work fine with most full screen games, but there are always exceptions. Often it depends on hardware configuration (type of graphic adapter) or game engine (OpenGL or DirectX). It's good when game runs in the same screen resolution and has the same color depth as Windows desktop. You can also try to select 'Display using remind message look' option on 'Time over message' page in options.

  • CafeStation cannot connect with some of the workstations. What's wrong?
First try pinging unconnected workstations from main computer. Go to MS-DOS commandline (Start menu/Run, enter command.com and press Enter, in a window that appears enter ping computer_name or ping computer_IP). If ping fails, it means that there is something wrong with network settings. Make sure that a subnet mask is identical on every workstation - you can check it in Network page of Control Panel. Otherwise check if computer address in CafeStation is correct (menu List/Edit computer).

  • When I start workstation CafeAgent does not start automatically?
Assuming that you've set 'Run program automatically at system startup' option in CafeAgent configuration, you probably execute CafeAgent on Windows NT, Windows 2000 or Windows XP as a normal user. It's all right, but you have to run program at least once as an administrator so that it can install itself in the system.

  • Each time I try to create account it gives the message: 'There are no prepaid account rates defined yet. You should add appropriate rates before setting up accounts. Would you like to do it now?'. What shall I do?
Press Yes, so that 'Charging rates' page in options opens. There you should create charging rates for accounts - just click Add, enter your rates and change type to 'Account'.

  • I am getting the CafeAgent dialogue window without options of being able to log on as non members. What's wrong?
Just select 'Accept anonymous logons' option on 'Logon system' page in CafeAgent configuration and reinstall CafeAgent.
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